Cancellation & Refund
Information about cancellation and refund conditions for AN INFINITY reservations.
Cancellation deadlines, penalties and refund timelines should not be assumed. Final conditions must follow approved rate-plan and hotel policies.
Reservation-specific conditions
Cancellation conditions may depend on the selected property, dates, room type, rate plan, promotion and booking conditions.
Before confirmation
Guests should review the cancellation and payment conditions displayed for the selected rate plan before confirming a reservation.
Cancellation requests
The final policy should describe approved channels and processes for requesting a booking cancellation.
Refunds
Refund eligibility and processing timelines should follow the approved booking conditions and applicable payment method rules.
Non-refundable bookings
Where an approved rate plan is configured as non-refundable, applicable conditions should be displayed before booking.